End-to-end technology support and managed services: Desktop support, IT Service desk, back-office support, operations and development needs, plus cloud service management. We also deliver digital transformation, business solutions, artificial intelligence, and Cyber Security.
End-user computingIT service desk platformsCloud & infrastructureCollaboration & back office
Media types, brands & what they do
The equipment classes we specify for this discipline, the manufacturers we deploy across brands, and the role each plays on site.
End-user computing
Microsoft Windows / IntuneApple macOSDellHPLenovo
Device provisioning, imaging, patching and remote desktop support so staff hardware stays current and compliant.
IT service desk platforms
ServiceNowJira Service ManagementFreshserviceZendesk
ITIL-aligned incident, request and change workflows with SLA tracking and reporting on first-line resolution.
Cloud & infrastructure
Microsoft AzureAWSGoogle CloudVMware
Landing zones, workload migration, backup and cost governance with monitoring and capacity management.
Collaboration & back office
Microsoft 365SharePointGoogle WorkspaceSage
Identity, mail, document management and finance/HR system support that keeps daily operations moving.
Reporting pipelines, dashboards and applied AI use cases such as automation, forecasting and document intelligence.
Telecommunications & UC
Microsoft Teams PhoneCisco WebexAvayaYealink
Voice, video conferencing and messaging integrated into one platform for on-site and remote teams.
Brand comparison
How each manufacturer we work with is actually used on a ict services portfolio job — what it does once it is rigged, and why we choose it over the alternatives.
Brand
Equipment family
Typically deployed on
Role on site
Why we choose it
Microsoft
365, Azure, Intune, Defender, Teams Phone
Core corporate estate
Identity, mail, device policy, cloud workloads, voice and endpoint security
One licensed stack covers productivity, management and security together
AWS / Google Cloud
Public cloud infrastructure
Application hosting and data platforms
Compute, storage, backup and managed services behind business apps
Chosen per workload where a service fits better than the default stack
ServiceNow / Jira Service Management
Service desk and ITSM
Support operations
Logs and routes incidents, requests and changes against SLAs
ServiceNow for enterprise process depth; Jira SM for faster, leaner rollout
Fortinet / CrowdStrike / Sophos
Network and endpoint security
Perimeter, branch sites and user devices
Firewalling, segmentation, EDR detection and response
Layered defence with central visibility across sites and laptops
VMware
Virtualisation
On-premise and hybrid datacentre
Consolidates server workloads with snapshot and failover options
Keeps legacy systems supportable while cloud migration progresses
Dell / HP / Lenovo
End-user and server hardware
Desktop, laptop and edge deployments
Standardised device fleets with warranty and spares cover
Predictable imaging, parts availability and lifecycle refresh planning
Cisco Webex / Avaya / Yealink
Telecoms and UC endpoints
Meeting rooms, contact centres, deskphones
Voice, video conferencing and room peripherals
Interoperates with existing PBX estates during migration to cloud voice
Microsoft
365, Azure, Intune, Defender, Teams Phone
Deployed on
Core corporate estate
Role on site
Identity, mail, device policy, cloud workloads, voice and endpoint security
Why we choose it
One licensed stack covers productivity, management and security together
AWS / Google Cloud
Public cloud infrastructure
Deployed on
Application hosting and data platforms
Role on site
Compute, storage, backup and managed services behind business apps
Why we choose it
Chosen per workload where a service fits better than the default stack
ServiceNow / Jira Service Management
Service desk and ITSM
Deployed on
Support operations
Role on site
Logs and routes incidents, requests and changes against SLAs
Why we choose it
ServiceNow for enterprise process depth; Jira SM for faster, leaner rollout
Fortinet / CrowdStrike / Sophos
Network and endpoint security
Deployed on
Perimeter, branch sites and user devices
Role on site
Firewalling, segmentation, EDR detection and response
Why we choose it
Layered defence with central visibility across sites and laptops
VMware
Virtualisation
Deployed on
On-premise and hybrid datacentre
Role on site
Consolidates server workloads with snapshot and failover options
Why we choose it
Keeps legacy systems supportable while cloud migration progresses
Dell / HP / Lenovo
End-user and server hardware
Deployed on
Desktop, laptop and edge deployments
Role on site
Standardised device fleets with warranty and spares cover
Why we choose it
Predictable imaging, parts availability and lifecycle refresh planning
Cisco Webex / Avaya / Yealink
Telecoms and UC endpoints
Deployed on
Meeting rooms, contact centres, deskphones
Role on site
Voice, video conferencing and room peripherals
Why we choose it
Interoperates with existing PBX estates during migration to cloud voice
